Recover access to your account
Access is restored administratively through your cohort coordinator or the responsible organization to protect your account’s security and privacy.
Contact an official channel
Contact your cohort coordinator through the usual channel, or use the platform’s official channel to direct your request to the responsible organization.
Administrative identity verification
The responsible organization verifies your identity and cohort membership before issuing recovery instructions.
Receive recovery instructions
After verification, you receive clear instructions or a temporary link to set a new password.